Return Policy
Return Policy for www.hariommasala.com
Effective Date: 11-01-2025
At hariommasala.com, we strive to ensure you are delighted with our spices and seasonings. If something isn’t right, we’re here to help. Please read our return policy below for details.
- Eligibility for Returns
1.1 When Can You Return?
You can return a product if:
- It was delivered in a damaged condition.
- It is defective or not working as expected.
- You received the wrong item.
1.2 Conditions for Returns:
To be eligible for a return:
- The product must be unused and in its original packaging.
- The return request must be made within 2 days of receiving the product.
- Items That Cannot Be Returned
Some items are not eligible for returns:
- Products that have been opened or used.
- Items damaged due to improper handling or storage after delivery.
- Perishable goods, unless they were defective or damaged on delivery.
- How to Initiate a Return
3.1 Contact Us:
To start a return, please reach out to us:
- Email: contact@hariommasala.com
- Phone: +91 9300005671
Provide your order details, including the order number, the reason for the return, and any supporting photos if the item is damaged or defective.
3.2 Approval Process:
Once your return request is reviewed, we will notify you of the approval or rejection of your request. If approved, you’ll receive detailed instructions on how to send the item back to us.
- Return Shipping
4.1 Who Covers the Cost?
- If the return is due to a mistake on our part (wrong item, defective or damaged product), we’ll cover the shipping cost.
- For other returns, you will be responsible for the shipping fees.
4.2 Packaging for Returns:
Please ensure the product is securely packed to avoid any damage during transit. Use the original packaging if possible.
- Refund Policy
5.1 When Will You Get Your Refund?
Refunds will be processed within 2 business days after we receive and inspect the returned item.
5.2 How Will You Get Your Refund?
Refunds will be credited to your original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
5.3 Partial Refunds:
In some cases, only partial refunds may be granted, such as:
- Items returned in a condition that is not the same as delivered.
- Missing original packaging or accessories.
- Exchanges
6.1 Need a Replacement?
If you want to exchange a product for the same item, please mention it in your return request. Exchanges are subject to product availability.
- Non-Returnable Products
Certain products are non-returnable due to hygiene and safety reasons. These include opened food items and customized or personalized orders.
- Contact Information
If you have any questions about our return policy, please don’t hesitate to get in touch:
- Email: contact@hariommasala.com
- Phone: +91 9300005671
- Address: 36, Udhoyg Nagar, SDA Compound, Palda , Nemawar Road, Indore-452020
Thank you for shopping with www.hariommasala.com. We’re here to make sure you have the best experience possible!